Complaint resolution management expectations in an asymmetric business‐to‐business context
نویسندگان
چکیده
منابع مشابه
Independent complaint-management in psychiatry
When it comes to conflicts with psychiatric facilities, people with a mental disability are usually disadvantaged to the mentally healthy ones. This applies all the more to legal restrictive measures. Often clients depend upon the personnel's goodwill. This results in avoiding problems by not complaining and furthermore in discontent. Excessive demand in conflicts, caused by the illness, a lack...
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ژورنال
عنوان ژورنال: Journal of Business & Industrial Marketing
سال: 2010
ISSN: 0885-8624
DOI: 10.1108/08858621011058124